Science and Technology Production
Book Chapter
Authorship
Rocio Hubert
;
Gabriela DIAZ
;
Ana MAGUITMAN
;
Elsa Estévez
;
CHESÑEVAR, CARLOS IVAN
Date
2025
Publishing House and Editing Place
Springer
Book
Artificial Intelligence in Government. Latin America Challenges and Expectations
(pp. 195-226)
Springer
Springer
ISBN
978-3-031-87623-3
Summary
Information provided by the agent in
SIGEVA
Government-citizen interactions (GCIs) taking place through digital platforms generate vast amounts of data that can be used to inform government decisions. The quality of such decisions depends on the correct selection and application of automated tools. To this end, this article proposes a reference model integrating intelligent tools for visualizing, analyzing, and reasoning about those interactions. The model is instantiated with different computational techniques rooted in visual analytics...
Government-citizen interactions (GCIs) taking place through digital platforms generate vast amounts of data that can be used to inform government decisions. The quality of such decisions depends on the correct selection and application of automated tools. To this end, this article proposes a reference model integrating intelligent tools for visualizing, analyzing, and reasoning about those interactions. The model is instantiated with different computational techniques rooted in visual analytics, opinion mining, and argumentation. We discuss five application scenarios for the proposed model and provide two case studies based on interactions on social media conducted by five public ministries and a city government in Argentina.
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Key Words
INTELIGENCIA ARTIFICIALGOBIERNO ELECTRONICO